Website splendclean.co.uk is owned by Splendclean Ltd.

By ordering Splendclean Ltd services by telephone, e-mail or from the website splendclean.co.uk or signing agreement the customer agrees Splendclean Ltd terms and conditions written below:

Splendclean Ltd is a Limited Company registered in England and Wales with registration number 08361826 (called shortly below Splendclean, We, Agency.) which provides cleaning services to customers.
We aim to provide personalized quality services for each individual client with honest and trustworthy operatives (Called shortly below cleaners, cleaner, Splendclean cleaners).
Splendclean cleaners are self-employed and are contracted to do cleaning services for  Splendclean Ltd.

Each cleaner is fully checked and vetted. Splendclean can provide further detailed information and recommendation upon request.

REGULAR DOMESTIC CLEANING SERVICES

Splendclean can provide trial cleaning with the cleaner with the possibility of the service becoming a regular domestic cleaning. The price per hour for this visit will be the same as the price per hour for one off cleaning service. If the customer wishes regular service after the trial cleaning, the charge per hour from the second visit will be as a regular service.
The minimum duration for a regular domestic cleaning is 3 h per visit on a weekly basis and 3h per visit on a fortnightly basis.
Our estimation of how long it will take cleaners to do the job required is based on previous cleaning of property of similar size. We cannot estimate in advance the exact duration of each cleaning task. It may vary depending on current conditions of the premises.

It is the customer's responsibility to provide the agency and the cleaner with instructions for the cleaning tasks, as well as all cleaning materials and equipment needed for the required service. All cleaning equipment should be in good working order and safe to use.
If the cleaning materials are not suitable for the  service, Splendclean reserves the right not to do the job until the customer provides the proper cleaning materials and cleaning equipment. This may lead to cancellation of the visit and charge will still be applied.
The standard regular domestic cleaning does not include wall cleaning.
We recommend that the customer check cleaner's work after each visit. If the customer is not satisfied with a cleaning, our cleaner will clean again any areas and items to the client's satisfaction free of charge as soon as possible but not later than 3 working days after the last visit.

If the customer is not agreeing for schedule with a service with fixed day of the week on weekly daily or fortnightly basis, recurring at uniform intervals (one day, one week, two weeks) without any break of the scheduled visits and or regular cancellations of the already arranged visit, we cannot define such a service as regular. We define such services as occasional. If the customer wishes to keep using our services, the price per hour will be as a one- off cleaning

Because of the customer's location or other circumstances, we may not be able to offer a cleaning service with fixed day of the week on weekly daily or fortnightly basis, recurring at uniform intervals (one day, one week, two weeks) without any break of the scheduled visit. In occasion like this we will inform the customer before booking confirmation. If the customer wishes to use or keep using our services, the price per hour will be as a one- off cleaning.

The customer must provide electricity and running hot and cold water on the premises where the service is to be carried out. If the customer cannot provide these, the cleaning visit may be cancelled and charge for that visit will still be applied.
The customer may give permission to the cleaner to hold keys for the property. Splendclean will ensure that the cleaner signs a key security deposit form and is covered by insurance.
Keys provided by the customer must open the lock without any special efforts or skills. If the cleaner cannot get access to customer's property because is it impossible to unlock, a charge for that visit will still be applied.
If the customer has not provided keys, He / She must be present at the address at the appointed time. In the event of the absence of the customer, a charge will still be applied.

ONE OFF CLEANING / END OF TENANCY CLEANING/HOLIDAY APARTMENT CLEANING/MOVE IN CLEANING

Our estimation of how long it will take cleaners to do the job required is based on previous cleaning of property of similar size. We cannot estimate in advance the exact duration of each cleaning task. It may vary depending on current conditions of the premises. Our estimation of the expected results is based on the information given us by the customer and on the previous cleaning of property in similar conditions. We cannot guarantee any final result if the information is incomplete or misleading. However not always all the polluted areas may be cleaned properly.  It is strongly depending from the surface polluted and from the current and previous maintenance of the property. The customer may have certain expectations about the final result that cannot be achieved with the cleaning.

We clean the hard floors only with a mop. We don't use any other equipment. We cannot be responsible if the pollutions are still visible after the cleaning if the cleaning requres special other equpment then mop. We don't clean floors by hands.

If the floors cleaning requires special equipment, the customer needs to find another company specialized with this kind of service. 

We don't clean marks from painted surfaces such as doors, walls, window frames or marks on the surfaces on the any furniture. We don't clean tapes from window frames, from the floors, or from any surface. We don't scrub and clean the paint from floors, frames, furniture or any surface. For after builders cleaning we clean only dust left from the builders, we don't clean any marks of paint from the floors or from any surface.
One-off cleaning is usually a deep cleaning and may take twice the length of time required for a standard domestic cleaning. The customer must tell Splendclean if the cleaning is needed after evicted tenants, otherwise we may cancel or change  type of the service or increase the price. 

Deep cleaning is a different service than End of Tenancy Cleaning, therefore it cannot complies with standard of the End of Tenancy Cleaning..

We may change, cancel the service or increase the price already given if:

The property is in very bad condition or the place and it is not safety for the cleaners.

There is a big difference between information received from the customer and real condition of the property.

If we found a hiding or misleading information regarding the condition of the property.

If we cancell the service beacuse of some the reasons above, we will charge the customer with £80 fee. 

All final prices given for End of Tenancy Cleaning, After Builders Cleaning, Deep Cleaning  given  in advance are subject to change if:

The property is in very bad condition or the place and it is not safety for the cleaners.

There is a big difference between information received from the customer and real condition of the property.

If we found hiding or misleading an information regarding the condition of the property.

If we cancel the service because of some the reasons above, we will charge the customer with £80 fee.


For the One Off Cleaning the cleaning visit should be at least 4 hours.

The customer must inform Splendclean if cleaning is required after evicted tenants if not Splendclean will change or cancel all quotes given.

Please note that for One off cleaning and After party cleaning service, we leave the choice and supply of all the materials and equipment necessary for the cleaning to you.
Upon request we can provide all the cleaning detergents and equipment  necessary for the cleaning  for an extra fee. For End of Tenancy Cleaning Service we will provide all necessary detergents and equipment without additional fee. 

The customer must provide electricity and running hot and cold water on the premises where the service is to be carried out. If the customer cannot provide these, the cleaning visit may be cancelled and charge for that visit will still be applied.
It is the customer's responsibility to provide Splendclean Ltd and the cleaner with instructions for the cleaning tasks as well as all cleaning materials and equipment needed for the required service. All cleaning equipment should be in good working order and safe to use.
If the cleaning materials are not suitable for the particular service, Splendclean reserves the right not to do the job until the customer has provided the proper cleaning materials and cleaning equipment. This may lead to cancellation of the visit and charge will still be applied.

One Off Cleaning, End of Tenancy Cleaning and Holiday Apartment Cleaning  do not include  outside windows cleaning, ceiling cleaning and walls cleaning, curtains, balconies, patio and garden cleaning.

IRONING

Ironing service includes:

  • Sorting clothes
  • Folding clothes
  • Putting away all clothes in closet (on request)
  • Ironing all types of clothes– undergarments, dresses, skirts, trousers, jeans, shirts, etc.

Please note that this service does not include laundry.
Ironing services can be ordered as separate services or combined with regular domestic cleaning.
If the customer decides to use ironing as a separate service, the minimum duration is 3h per visit on a weekly basis and 3h per visit on a fortnightly basis.
Please note that sometimes if ironing is combined with regular domestic cleaning, the hours necessary for the tasks to be done will be more than standard regular domestic cleaning.
It is the customer's responsibility to provide the agency and the cleaner with instructions for the ironing tasks as well as equipment needed for the required service. All the necessary equipment should be in good working order and safe to use.
Splendclean and its operatives are not liable for damages caused by defective ironing equipment (iron, etc.) or spots caused by limescale from the iron.
The price per hour for ironing ordered as a separate service is £12.50 per hour.

CANCELLATIONS

Regular Domestic Cleaning/Holiday Apartment Cleaning

Changes must be made at least 24 hours before the visit. If the customer does not notify Splendclean of cancellation or any changes 24 hours in advance, a charge for the visit will still be applied.

12 months after the last visit provided by the cleaner on behalf of Splendclean Ltd,  the customer cannot contract or employ the cleaner or operative provided by Splendclean directly or recommend him/her to a third party. 

12 months after the last service provided by  Splendclean Ltd to the customer, the customer cannot contract or employ the cleaner or operative provided by Splendclean directly or recommend him/her to a third party.

End of Tenancy cleaning, One off cleaning, Carpet Cleaning

Changes must be made at least 24 hours before the visit. If the customer does not notify Splendclean of cancellation or any changes 24 hours in advance, a £20 cancellation fee will be applied.

For the same day booking, changes or cancellations must be made at least 2 hours before the visit. If the customer does not notify Splendclean of cancellation or any changes 24 hours in advance, a £20 cancellation  fee will be applied.

We may cancel the booking if the customer is not able to provide us with a parking permit or a free parking space for more than two hours close to the property. 

CLAIMS

We recommend that the customer check the cleaner's work after each visit. If the customer is not satisfied with a cleaning, our cleaner will clean again any areas and items to the client's satisfaction free of charge as soon as possible but not later than 3 working days after the last visit. Splendclean will provide re cleaning only when the complaint is made after the cleaning or on the same day and has reasonable grounds for that.

 Splendclean Ltd has a Public Liability Insurance.

All fragile and breakable items must be secured or removed. All cash, jewellery, art, antiques and items of sentimental value must be removed or secured, too.
In proven case of damage caused by services provided by Splendclean, the customer will receive adequate compensation.
If it is impossible for the item to be repaired, the customer will receive actual cash value of the item.
Complaints about accidents and damages must be reported immediately by phone 24 hours after the event at the latest.
No claims can be made later than 24 hours after the event.
Splendclean will not be responsible for any accidental damages worth 50 pounds or less.

PAYMENTS

All services provided by Splendclean
The customer can make the payment cash before the operative leaves the customer's premises. All cash amount of the service must be paid to the cleaner after the job to be done on the day of the service. (If the customer decides to pay cash)
The customer can make the payment via bank transfer in period of three days from invoice date.
If payments are not made on time, 10% per month will be applied for each month's delay.

DEFINITIONS OF SERVICES PROVIDED

One off cleaning-Cleaning service limited to a single time, occasion, or instance without fixed weekly or fortnightly schedule. It could be deep cleaning (more hours required) or general cleaning on the areas pointed by customer.
Regular cleaning -Cleaning service with fixed day of the week on weekly daily or fortnightly basis, recurring at uniform intervals (one day, one week, two weeks) without any break of the scheduled visits.
End of Tenancy-Cleaning (Move in cleaning, move out Cleaning)- Cleaning of the whole property (after the residents quit or before new residents arrive) without carpet cleaning (without outside windows cleaning, ceiling cleaning and walls cleaning, curtains, balconies, patio and garden cleaning), required in most of cases post cleaning check by the Customer, Landlord or third party agency.(Not related when the tenants are evicted)
End of Tenancy-Cleaning with Carpet Cleaning included (Move in cleaning, move out Cleaning)-Cleaning of the whole property including carpet cleaning (without outside windows cleaning, ceiling cleaning and walls cleaning, curtains, balconies, patio and garden cleaning), required in most of cases post cleaning check by the Customer, Landlord or third party agency(Not related when the tenants are evicted)
Carpet Cleaning-Refreshing carpet and removing stains (which are not permanent), dirt, grit, sand, and allergens using different methods.

Holiday Apartment Cleaning-Cleaning service after and before short holiday letting at the property, scheduled in advance.

TAKING PICTURES.

We may take a pictures of the certain areas or items at the property in order to make a report for the service, make a report  for damage or a proof for the service already done. We may take pictures from  the certain areas, or items at the property if we found damaged items they are not declared by the customer before the cleaning. We may take  pictures before and after the cleaning for our marketing purposes. We never discloser to the third party (except authorities or insurance companies) the owner of the property or the the address  where the pictures are shooted. 

LIMITATION OF LIABILITY

Splendclean cannot be liable for any loss or damage whatsoever caused by bleach or substances containing bleach.
Splendclean does not accept liability for any business loss of contracts of business opportunity, loss of revenue, loss of profits or loss of anticipated saving in expenditure.
Splendclean cannot be liable for any damages caused by faulty or not in full working order detergents or equipment supplied by the customer.

These Terms and conditions are governed by the laws of England and Wales.
Splendclean Ltd reserves the right to make changes to any part of these Terms and Conditions without giving any prior notice. Please check our website for updates.

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